NexaBot AI Assistant
Built a full LLM-powered support assistant integrated with the client's helpdesk. Includes intent detection, handoff to human agents, and analytics dashboard.
Client
TechFlow SaaS
Duration
6 weeks
Result
60% reduction in support tickets
About This Project
Built a full LLM-powered support assistant integrated with the client's helpdesk. Includes intent detection, handoff to human agents, and analytics dashboard.
The assistant handled over 2,000 daily queries at launch, maintaining a 94% resolution rate without human escalation. Post-deployment analytics were wired directly into the client's existing dashboard, giving the support team full visibility into conversation trends and unresolved intent clusters.
Challenge
The client needed a solution that could scale without increasing team size.
Approach
We built a custom system tailored specifically to their workflow and tools.
Execution
Delivered in focused sprints with weekly client check-ins and demos.
Outcome
60% reduction in support tickets
The Outcome
60% reduction in support tickets
Achieved for TechFlow SaaS
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